Recepción

SERVICES

We want you to feel at home… or better! We will do everything in our power so that you can enjoy your stay without worrying about anything else.

For customers

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Breakfast

In our surroundings there´s a wide variety of places to take a delicious breakfast. Let us know what you like and we will help you to choose the best available one!

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Babysitter

Would you like to dine with your significant other but have nowhere to leave your kids? Don’t worry, we can arrange a babysitter for your children. Enjoy a romantic moment on your vacation and let us care for the kids.

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Private
bathroom

Each room has a private bathroom with a shower that features a thermostatic tap so you can choose the exact temperature you want for your shower. Our bathrooms also feature a toilet, washbasin and hairdryer.

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Free
WIFI/LAN

All of our rooms feature both WIFI and LAN 300MB fiberoptic internet connections so that you can work and surf with ease.

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Daily
cleaning

We consider it essential to have a complete, daily, cleaning service. We truly understand that a clean room is important for a good rest after a busy day.

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Electronic
locks

Our hotel features state of the art electronic locks developed by Salto Systems, to guarantee maximum safety and convenience.

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Climate control

Air conditioner / heater and humidifier
All rooms have their own DAIKIN climate control system to make your stay as comfortable as possible.

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Safe

Each room features a safe, so you store all of your valuables.

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Reception

Our hotel features a professional reception staff to provide you with personalized attention. The staff can help to propose plans, provide information and they will work to make your stay as pleasant as possible.

Our reception staff will be present in the hotel and also available by telephone. We are always with you when you need us!

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Car and bike
parking

There are two parking lots (Parking Estación and Atotxa Parking) just minutes away by foot. Atotxa Parking offers our guests generous daily discounts so that you can spend your money on fun things.
If you come by bike, there is affordable bike parking in the bus station right next to Atotxa Rooms.

In addition, Donostia has a network of electric city bikes. One of the pickup points is a 2-minute walk the hotel. And as always, our receptionists will be able to provide you with all the information you may need to get around town.

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Checkroom

If you arrive early, we can check and store your luggage so you can enjoy the city, while we prepare your room.

We can also store your luggage after check-out so you can take advantage of your last day in Donostia.

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Smart TV 43″

We know that you did not come to our city to watch television… but in case you want to, our rooms feature a 43” Smart TV. /p>

For the community

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Accessibility

Our hotel features a private entrance and elevator.

We proudly participate in the “Friendly for the Elderly” program and are sensitive to the needs of guests with mobility loss, decreased vision, and hearing impairments. We have adapted our facilities to make our disabled and elderly guests’ stays pleasant.

Simplicity

Our rooms are located on a single floor that is accessible from our private entrance and by private elevator. Our hotel features wide doors and spacious rooms. We have benches and chairs for our clients both inside and outside the building. Our doors are 90 cm doors wide. There are no ramps or steps inside our establishment. The dimensions of our private elevator are 140 cm x 110 cm.

View

Our hotel is well lit with both natural light from large windows and from beautiful light fixtures.

Noise

Our hotel does not feature ambient music. Also, we limit the volume of our SMART TVs to avoid inconveniences for our guests. Our walls, ceilings, and floors are completely soundproofed and our windows are double glazed. Moreover, our handicap friendly room is equipped with an acoustic alarm in the bathroom.